![]() ![]() The representative was extremely aggressive in implementing two major changes in such a small window. The time and resources involved in the implementation and training on Chrome River Invoice and Expense was well worth it. OCR for Invoice isn't accurate and doesn't seem to learn when adding similar invoices. Sometimes when a fix is in place, may have changed something else in the system that will cause an error elsewhere. Requesting for changes, information on errors, took a while for a response. Getting the set up on complex business rules and approvals was difficult in the beginning - Ad hoc reporting / analytics is not the most user friendly interface to deal with - Customer service is a hit and miss at times. Training staff on how to use CR Invoice was difficult in particular the tax section, as not many end users have to deal with it regularly. ![]() AP team have more time to do more analytical work (previously data entering invoices), since everyone in the firm can now enter it themselves - Can customise approval workflows easy - Can track invoices more easily, from the end user's view and from AP's view. We've decreased our paper usage dramatically as approvals and forms are all electronic. Just allow plenty of time to test and set up, and keep logic as simple as possible. The Chrome River integrations team did all of the coding to send us the data in the format we needed, but it took many iterations of effort and feedback to finally get it right. I would advise allowing many months for development and testing. The integration was where I was most involved, and took a bit of time. Emburse also stays ahead with technology to further automate and ease the workflow for humans. ![]() The integration with our core accounting system is critical. Chrome River is highly accessible and available from any internet enabled device, which allows us to work and function across many dispersed offices. The interface is easy to use for new and tenured associates alike. It can make a small AP team feel much bigger. The geographic ease of use across our offices is something huge, and integration to core accounting is critical. ![]() The application put us in a great position when the pandemic hit and everyone started working from home. Emburse Chrome River stays with the latest technology. ![]()
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